Refund Policy

We strive to ensure our customers are completely satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions under which we accept returns and process refunds in compliance with Australian Consumer Law.

Returns
We accept returns under the following conditions:

• Timeframe: Returns must be initiated within 14 days of the purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items
• Sale items are not eligible for return

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Method: Refunds will be issued to the original method of payment.
• Processing Time: Please allow 5-10 business days for the refund to appear in your account.

Exchanges
We exclusively replace items in the event of defects or damage; we do not accept returns for changes of mind.

Return Shipping
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
For any questions or to initiate a return, please contact our team at: aarde22au@gmail.com